Service Assistant Private communication
Private access only. No guest users and no public chat rooms.
Security Centre Australian support
Account recovery

Reset Your Password

Enter the email address connected to your Service Assistant account. Joomla will send the available password-reset instructions to that address.

1
Enter your account email Use the same email address that was entered when the account was registered.
2
Check your inbox securely Open the recovery email only on a device and email account you trust.
3
Create a new password Choose a unique password that has not been used for another website or account.
PASSWORD RESET

Request a password-reset email

Complete the Joomla form below using the email address connected to your account.

Password Reset

Please enter the email address for your account. A verification code will be sent to you. Once you have received the verification code, you will be able to choose a new password for your account.

After requesting a reset

Check your email carefully

Password-reset instructions will be sent to the email address connected to your account. Keep the reset message private and use it only on a device you trust.

CHECK YOUR INBOX

Look for the reset email

Check your inbox and spam or junk folder for the account recovery message sent by Service Assistant.

Password reset FAQs
NEW PASSWORD

Create a unique password

Choose a password you have not used elsewhere and avoid personal details that another person could guess.

Privacy and security
RETURN TO LOGIN

Sign in after resetting

Once your new password has been accepted, return to the login page and sign in using the updated details.

Go to login
RESET LINK SECURITY

Never share a password-reset link or code.

Anyone with access to a valid reset link may be able to change your password. Do not forward the email, copy the link into a public message or send a recovery code to another person.

Online Safety Guide
Email not received?

Try these checks before requesting again

Multiple reset requests may produce several emails. Use only the most recent valid message and avoid repeatedly submitting the form.

Check spam and junk folders

Account-recovery messages may occasionally be filtered away from your main inbox.

Confirm the email address

The address must match the one currently connected to your Service Assistant account.

Use the newest reset email

An older reset link may stop working after another recovery request has been submitted.

Still unable to reset your password? Contact support without sending your current password, reset link or account recovery code.